Sherpa

Facts from its own website

Company

• Sherpa is the trading name of Visa Run Inc., whose terms give its address as 489 - 340 King Street East, Toronto, Ontario, Canada.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Visa Run Inc. (DBA Sherpa) 489 - 340 King Street East, Toronto, Ontario, Canada M5A 1K8”

Headquarters

• Sherpa's terms say Sherpa is headquartered in Canada.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Canada (where Sherpa is headquartered)”

What it does

• Sherpa describes itself as a technology platform that helps users prepare and submit travel documents and applications.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Sherpa operates as a technology platform that assists users in preparing and submitting travel documentation and applications.”
• Sherpa says travellers fill in its forms and Sherpa reviews each application before it is submitted.apply.joinsherpa.com/visa/india/american-citizens · 1 Nov 2026 · “Our easy-to-use forms guide you through the process. Then we review your application before it’s submitted”

What it sells

EVisas · ETAs · Arrival forms · Travel requirements checker · Visa tools for airlines and travel companies

Destinations

80, counted from its own listIt states: eVisa, eTA or arrival forms for over 87 countriesapply.joinsherpa.com/sitemap-visas.xml

Support

• Sherpa's terms list support@joinsherpa.com as its support email.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Support: support@joinsherpa.com”
• Sherpa's help centre lets travellers search its FAQs or create a support ticket.support.joinsherpa.com/hc/en-us · 1 Nov 2026 · “Find help by browsing the sherpa° knowledge base and FAQs, search by keyword, or create a support ticket.”

Last checked

1 Nov 2026

Destinations it applies for: 80

From the service's own website.

• Anguilla
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahrain
• Belgium
• Benin
• Brazil
• Bulgaria
• Cambodia
• Canada
• Cape Verde
• China
• Côte d’Ivoire
• Croatia
• Cuba
• Cyprus
• Czechia
• Denmark
• Dominican Republic
• Egypt
• Estonia
• Ethiopia
• Finland
• France
• Germany
• Greece
• Hong Kong SAR China
• Hungary
• Iceland
• India
• Indonesia
• Iraq
• Israel
• Italy
• Jamaica
• Jordan
• Kenya
• Laos
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Mongolia
• Morocco
• Myanmar (Burma)
• Namibia
• Nepal
• Netherlands
• New Zealand
• Norway
• Oman
• Poland
• Portugal
• Romania
• Rwanda
• Saudi Arabia
• Seychelles
• Slovakia
• Slovenia
• Spain
• Sri Lanka
• Sweden
• Switzerland
• Taiwan
• Tajikistan
• Tanzania
• Thailand
• Türkiye
• Uganda
• United Arab Emirates
• United Kingdom
• United States
• Uzbekistan
• Vietnam
• Zimbabwe

Is Sherpa legit? Is it official?

• Sherpa says it is an independent resource, not sponsored by, affiliated with or funded by any government agency.apply.joinsherpa.com/visa/india/american-citizens · 1 Nov 2026 · “An independent resource, we are not sponsored by, affiliated with or funded by any government agency.”
• Sherpa's terms say it is not a government agency, law firm, immigration consultancy or legal representative.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Sherpa is not a government agency, law firm, immigration consultancy, or legal representative.”

Processing speed

• Sherpa says most applications for the 1-year Indian Tourist eVisa are approved within 5 business days and that governments do not guarantee processing times.apply.joinsherpa.com/visa/india/american-citizens · 1 Nov 2026 · “Most applications are approved within 5 business days. Governments do not guarantee processing times, so be sure to submit your application as early as possible.”
• Sherpa says most UK eTA applications are approved within 12 hours.apply.joinsherpa.com/visa/united-kingdom/american-citizens · 1 Nov 2026 · “Most applications are approved within 12 hours.”
• Sherpa says most Vietnam single-entry eVisa applications are approved within 8 days.apply.joinsherpa.com/visa/vietnam/american-citizens · 1 Nov 2026 · “Most applications are approved within 8 days.”

What it charges

We found no visa or travel-authorisation prices on its public pages (read 1 Nov 2026).

• Sherpa's terms say amounts are in US dollars and exclude applicable taxes unless otherwise indicated.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Unless otherwise indicated, all amounts are in USD and exclude applicable taxes.”

Refund and guarantee terms

• Sherpa's terms say service fees are fully refundable before the application is submitted to the government, and government fees only if they have not yet been paid to the authorities.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Service fees are fully refundable. Government fees are refundable only if not yet paid to the authorities.”
• Sherpa's terms say that after submission to the government, service fees and government fees are non-refundable regardless of the outcome.joinsherpa.com/terms-conditions · 1 Nov 2026 · “Service fees and government fees are NON-REFUNDABLE regardless of outcome.”
• Sherpa's help centre describes an optional paid 'Reapply & Rejection Protection' add-on that lets you reapply after an error or rejection without paying Sherpa's service fee again.support.joinsherpa.com/hc/en-us/articles/20934681180045-What-Is-Sherpa-s-Reapply-Rejection-Protection-and-Why-Should-You-Use-It · 1 Nov 2026 · “With this add-on, you'll get a second chance to apply, without having to pay Sherpa°’s service fee again.”

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