Worldwide · Online visa service
CIBTvisas
Visa and passport service for business and leisure travellers, part of the CIBT group (with Newland Chase and Blair), with headquarters in Washington, DC and more than 60 offices in 22 countries.
Facts from its own website
- Company
- CIBTvisas's terms name CIBT, Inc. (Tax ID 52-1631723), 1600 International Drive, McLean, Virginia, as the company that provides the service.cibtvisas.com/terms-of-use · 1 Nov 2026 · “CIBT, Inc, Tax ID 52-1631723 of 1600 International Drive, McLean, Virginia 22102”
- CIBTvisas is a brand of CIBT, whose family of brands also includes Newland Chase (corporate immigration) and Blair (document legalization).cibtvisas.com/about-us · 1 Nov 2026 · “CIBT's family of brands includes Newland Chase (corporate immigration) and Blair (document legalization).”
- CIBTvisas's homepage says the group has 1,600+ immigration and visa experts in 79 offices across 29 countries.cibtvisas.com · 1 Nov 2026 · “1,600+ immigration and visa experts in 79 offices across 29 countries.”
- Headquarters
- CIBT's corporate site gives its headquarters as 4301 Connecticut Avenue NW, Suite 250, Washington, DC 20008, United States.corporate.cibt.com/about-cibt · 1 Nov 2026 · “Headquarters 4301 Connecticut Avenue NW Suite 250 Washington, DC 20008”
- What it does
- CIBTvisas says it acts as the customer's agent and handles the submission of visa, passport, legal-document and immigration applications.cibtvisas.com/terms-of-use · 1 Nov 2026 · “We act as your agent, handling submissions for visas, passports, legal documents, and immigration requirements.”
- For U.S. passports, CIBTvisas says it submits the paperwork to the U.S. Department of State on the customer's behalf.cibtvisas.com/passport-information · 1 Nov 2026 · “CIBTvisas submits paperwork and documentation on your behalf to the U.S. Department of State and eliminates any need for you to communicate, correspond, or visit with the U.S. Department of State.”
- What it sells
- Travel visas · Expedited visa processing · ETAs · US passport renewal and first-time passports · Document services · Corporate travel and immigration services
- Destinations
- all destinationsAs it states them; not countedcibtvisas.com/visas
- Support
- CIBTvisas lists customer service by phone at 800-929-2428.cibtvisas.com/contact-us · 1 Nov 2026 · “If you do not have your order number, call 800-929-2428.”
- CIBTvisas's contact page gives customer service by email at customerservice@cibtvisas.com, as well as the phone line.cibtvisas.com/contact-us · 1 Nov 2026 · “If you do not have your email address or order number, email [email protected] or call 800-929-2428.”
- CIBTvisas says its National Customer Service Center is open 7:30 am to 8:00 pm Central Time, Monday to Friday.cibtvisas.com/footer-faqs · 1 Nov 2026 · “Our National Customer Service Center is open from 7:30 am to 8:00 pm, Central Time, Monday through Friday.”
- Last checked
- 1 Nov 2026
Is CIBTvisas legit? Is it official?
CIBTvisas is a private business, not a government website. In its own words:
- CIBTvisas's terms say it does not issue visas, passports or document certifications and cannot guarantee that an issuing authority will issue any document.cibtvisas.com/terms-of-use · 1 Nov 2026 · “CIBT does not issue visas, passports, or document certifications and therefore, cannot make any guarantee or assurances that any issuing authority will issue any document.”
- On its Australia ETA page, CIBTvisas says it is not part of the Australian Government.cibtvisas.com/need-australia-eta · 1 Nov 2026 · “CIBTvisas is not part of the Australian Government.”
Processing speed
- CIBTvisas applies a 'rush' surcharge to a visa order when it has 4-7 business days to process it after receiving the completed application.cibtvisas.com/footer-faqs · 1 Nov 2026 · “CIBTvisas applies the 'rush' surcharge when provided 4-7 business days for processing after we receive your completed application.”
- CIBTvisas applies an 'emergency' surcharge when it has 3 business days or less to process a visa order.cibtvisas.com/footer-faqs · 1 Nov 2026 · “The 'emergency' surcharge applies when CIBTvisas is given 3 business days or less for processing after we receive your completed application.”
- Standard visa processing at CIBTvisas applies to orders that allow 8 days or more.cibtvisas.com/footer-faqs · 1 Nov 2026 · “Standard processing applies to all orders that are given 8 days or more to be processed.”
What it charges
| What it publishes | Page and date |
|---|---|
| CIBTvisas says its Australia ETA costs $45, which includes the AUS$20 government fee and its own service fee. | cibtvisas.com/need-australia-eta1 Nov 2026 · “The government fee for the ETA is AUS$20. CIBTvisas's fee of $45 includes the government fee and CIBTvisas's service fee.” |
| CIBTvisas's optional Visa Pre-Check service costs $89.00 for the first destination, $75.00 for the second and $35.00 for each further destination, on top of other fees. | cibtvisas.com/visa-pre-check-service1 Nov 2026 · “Service Fees First Destination Second Destination Subsequent Destination $89.00 $75.00 $35.00” |
- CIBTvisas says its visa prices are made up of government and consular fees, its base service fee, rush surcharges, delivery charges and foreign national surcharges.cibtvisas.com/footer-faqs · 1 Nov 2026 · “CIBTvisas services fees are comprised of five major components: government agency and consular fees, CIBTvisas base service fees, rush surcharges, delivery charges, and foreign national surcharges.”
Refund and guarantee terms
- CIBTvisas's service fees become non-refundable once it submits the documents to the issuing authority or 90 days after the order is created, whichever comes first.cibtvisas.com/terms-of-use · 1 Nov 2026 · “CIBT’s service fees become non-fundable on the earlier to occur of (i) CIBT’s submission of a travel document/documentation to an issuing authority; or (ii) ninety (90) days after the creation of your Order.”
- Fees that CIBTvisas pays to an issuing authority on the customer's behalf are not refundable.cibtvisas.com/terms-of-use · 1 Nov 2026 · “All fees paid to an issuing authority by CIBT on your behalf are nonrefundable”
- For Australian ETA and US ESTA orders, CIBTvisas says the government application fee is not refunded if the application is refused.cibtvisas.com/terms-of-use · 1 Nov 2026 · “The cost of the ETA/ESTA application paid to the issuing authority is non-refundable and should your application be refused; you will not be issued a refund.”
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FAQ
Is CIBTvisas a government website?
No. CIBTvisas's terms say it does not issue visas, passports or document certifications and cannot guarantee that an issuing authority will issue any document. On its Australia ETA page, CIBTvisas says it is not part of the Australian Government.
How much does CIBTvisas charge?
CIBTvisas says its Australia ETA costs $45, which includes the AUS$20 government fee and its own service fee. CIBTvisas's optional Visa Pre-Check service costs $89.00 for the first destination, $75.00 for the second and $35.00 for each further destination, on top of other fees.
Can I get a refund from CIBTvisas?
CIBTvisas's service fees become non-refundable once it submits the documents to the issuing authority or 90 days after the order is created, whichever comes first. Fees that CIBTvisas pays to an issuing authority on the customer's behalf are not refundable.
How do I contact CIBTvisas?
CIBTvisas lists customer service by phone at 800-929-2428. CIBTvisas's contact page gives customer service by email at customerservice@cibtvisas.com, as well as the phone line. CIBTvisas says its National Customer Service Center is open 7:30 am to 8:00 pm Central Time, Monday to Friday.
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Sources, all read 1 Nov 2026. cibtvisas.com · cibtvisas.com/about-us · cibtvisas.com/contact-us · cibtvisas.com/footer-faqs · cibtvisas.com/need-australia-eta · cibtvisas.com/passport-information · cibtvisas.com/passport-order?passport_type=RN · cibtvisas.com/terms-of-use · cibtvisas.com/visa-pre-check-service · corporate.cibt.com/about-cibt.